Donation requests must be submitted at least 8 weeks before an event. What is the purpose of the rating system? Can points be added for movies I saw before I registered for Diamond Rewards or if I forgot it? What are the rules for contests and giveaways? I can guarantee you. I know for certain it was once it was purchased. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. At least I cancelled the payment on my credit card but unfortunately I am still ripped off because I dealt with this awful companyno wonder they have such long hold times. You can receive refunds for tickets up to 60 minutes before the showtime. Why can't I register the gift card I received? I cancelled my movie tickets and there was some type of glitch because it didn't go through. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. You can do this from your web browser. I am VERY UNHAPPY. These boards can cause slip, trip and fall hazards for our guests as well as our staff. Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. No. How Long Before Fandango Customer Service Answers? Children 3 to 11 must pay the child admission price. I received a gift card and tried using it but kept getting an error message. Then, depending on how well a film performs, we will determine if it will "hold over" another week. Also, at theaters like this you can likely stop by a kiosk or at their concierge and use the confirmation number from your e-mail from fandango to print out tickets at the theater. My eyesight cannot handle 3D screen and I explained to them and they still did not want to refund me or give me credit score. ), as well as private movie screenings and larger corporate events. Corporate That makes six. Parents are urged to learn more about the film before taking their children to see it. Sorry, no bartering. To guarantee your are able to get tickets before they sellout, we offer the convenience of purchasing tickets (and at most locations reserving your favorite seat) in advance online. I actually tried to make multiple at various times - seats were going in and out and orders were failing left and right. The theatre employee can access your order by phone number, ticket ID or confirmation number. Still looking for answers? Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. If your showtime has not passed, you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card. Pleaseclick herefor further details on how to use your Fandango gift card. Store or bakery-purchased cakes are allowed only with a pre-planned event. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. Student discounts are not available online, and are only offered at select Paragon Theaters. Pleaseclick hereto find out about becoming a Paragon Theaters employee and apply today! Children under 2 who do not require a seat are free. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. Called customer service and waited for 40 minutes. Yes! Do it in the middle of the night. You have the ability to waive the service fees on Fandango with AMC Stubs. In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out. Look at all the negative reviews - it is true. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. I never got a confirmation from it and on my bank account it said it bounced back. Employment Paragon Theater's VIP Lux Box seating are the only recliners in the auditoriumswith a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service. There are no refunds after the printed showtime. Wondering if this happened to any of you or a similar issue. They can only be used in the country they were originally purchased. So hit them up on Twitter and they'll help. They did not want to give me a refund for 2 adult movies tickets that showed up as "standard" but when I purchased them it showed up as "3D". Review Movie Club Credit Activity. Penny Lanes Bowl & Games You can change the city that you're browsing by changing the location selection at the top of Regal homepage. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. That's your best bet. There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. We use dedicated people and clever technology to safeguard our platform. The reservations page on AMC showed a ticket for Avengers Endgame on Thursday the 25th at 6 PM - this shouldn't be there. I was about to purchase when the screen went blank. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. Tickets purchased through Fandango.com can be used at AMC theatres. No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. Use the, You can definitely purchase tickets online! If you want to request a refund via email, here are the steps: Find the confirmation email you received. Paragon Theaters is proud to be a partner of Fandango. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. The purchaser must also attend the movie for which the additional tickets are purchased. I bought my ticket on the website, can I transfer it to the Regal mobile app? The system prompted me to log in. 1. NC-17 -- No One 17 and Under Admitted. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. I can guarantee you. 126. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. How do I use Regal Gift Cards to purchase tickets? Verification can help ensure real people write reviews about real companies. Do not use them.Mike. Claim your profile to access Trustpilots free business tools and connect with customers. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. The program is free (you just need an email address)and you earn a point for every ticket purchased, as well as five points for any concession purchase. Please email your request to questions@paragontheaters.com. . The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. But the purchase went through according to AMC cause it was using one of my reservations. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866) 857-5191 and they can help resolve your issue. I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. We are proud to offer a Paragon Theaters Diamond Rewards program to reward our most loyal guests. How Do I Apply For aJob? Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. Signifies that the rating board has concluded that the film rated may contain some adult material. Will I Geta FREE Movie Ticket on my Birthday? You can check your Fandango refund status by contacting its Customer Support team via the contact form on the website. If a guest is under 17 years of age, he/she must be accompanied (watching the film) by a parent or legal guardian 21 years of age or older. No children 6 and under are allowed into a "R" rated movie. To receive a refund from Fandango, please contact them at least 2 hours before your movie showtime at 1-866-857-5191 or request a refund through Fandango's customer service form. You bet. The Regal Crown Club FAQ's can be found here. We also ask that you leave the masks at home. I accidentally bought a ticket to the wrong movie. SCAM LIKE: Attempted to use the fandango site. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. During the ENDGAME fiasco, I tried to make a reservation for Thursday, April 25th, at 6PM. 2. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Click hereto requestmore information. They would rather lose customers who have been using them for 10 + years than giving a credit. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. 1/3 spots are taken by a bugged Endgame ticket. Any purchase made with a gift card must go to the box office for refunds. PARAGON ENTERTAINMENT HOLDINGS, LLC'S "WIN A YEAR OF FREE POPCORN" SWEEPSTAKES, PARAGON ENTERTAINMENT HOLDINGS, LLC'S "ULTIMATE VALENTINE'SDATE NIGHT", PARAGON THEATERS THE BATMAN FREE SCREENING SWEEPSTAKES, PARAGON THEATERS THE BATMAN MERCHANDISE GIVEAWAY, PARAGON THEATERS DOG ULTIMATE PRIZE SWEEPSTAKES, LOTUS CINEMAS GRAND OPENING ULTIMATE FAN FREE SCREENING SWEEPSTAKES. Do You Offer Military Discounts? For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form.

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